Ekiya Creations

Store Policy:

• All the paintings are handmade and so may differ slightly from the images shown in the website.
• Cancellations are accepted, only if they are made within 12 hours of placing order.
• Since these paintings are customised and handmade, I do not accept returns and refunds are not provided. However, if you have any problems with the order, kindly message me.
• Utmost care is taken while packing the product, however due to faults in shipping, sometimes the product can arrive in a damaged condition. Thus, Customers are requested to record an unboxing video so as to have proof of ‘defective’ or ‘received damaged’.

Process:

• Once an order has been placed, I re-confirm the details of the order with the client.
• Once the product is ready, I send out photos and videos to the customer.
• Photos of the packed product is also sent to the customer.
• Once shipped, tracking number is updated and informed to the customer.

For customized orders:

I share the digital image of the design with the customer for confirmation.

• Once it has been confirmed, I proceed for painting.
• I also send across photos of how the painting is going on.
• Once the product is ready, I send out photos and videos to the customer.
• Photos of the packed product is also sent to the customer.
• Once shipped, tracking number is updated and informed to the customer.

Packaging & Shipping:

• All glass frames are packed well with thermocol sheets, bubble wraps and paper shreds.
• All boxes are marked with the Fragile symbol.

Glass Care:

• For cleaning wipe with damp cloth or hand wash with cool soapy water if needed.
• Do not soak or use abrasives. Do not use alcohol-based liquids either.
• For the candle holders, If you’re using real tealight or candle, make sure the flame is low and away from the sides and don’t touch the surface whilst lit due to the heat. Using LED light is recommended which will be included in the pack. Keep the tealight holder out of reach of children and pets.